Human Resources

Mohammad Anas Wahaj | 03 dec 2015

According to Wikipedia, 'Employee Experience' is defined as 'What an employee received during their interaction with careers' elements (e.g. firms, supervisors, coworkers, customer, environment, etc.) that affect their cognition and affection and leads to their particular behaviors.' Professor Kaveh Abhari of University of Hawaii at Manoa conceptualized 'Employee Experience Management' (EEM) as 'An approach to deliver excellent experience to employees, which leads to the positive customer experience by emphasizing on their experiential needs.' Successful and future-focused organizations are both customer- and employee-centric, and they shift away from thinking of work as just a utility and emphasise on creating 'beautiful experiences', a term used by Pat Wadors (Chief Human Resource Officer of Linkedin). Jacob Morgan, entrepreneur and author of 'The Future of Work', defines three employee experience environments that all organizations must focus on - physical, cultural and technological. Here he explains the nature of physical environment and its impact on employee experience. Physical environment includes - Demographics; Workplace Perks; Workplace Layout; Workplace Creative. There is a strong correlation between employee well-being and employee productivity and performance, and physical workspace is one of the largest factor for well-being. Mr. Morgan's suggestions regarding the physical aspects of work environment include - (1) Focus on multiple ways of working: According to Gensler employees need spaces to focus, collaborate, learn, and socialize. Organizations need to shift away from having a single floor plan to integrating and incorporating multiple floor plans. (2) Make the space reflect the culture: Organizations should make efforts to build an environment that reflect their values and culture. (3) Look at how employees work: Engage with employees and ask what they value and care about at work and make investments in those areas. (4) Treat physical space like software: Just the way software is continuously iterated, upgraded and evolves, organizations should use the same process to bring necessary transformations in the work space. Read on...

Forbes: How The Physical Workspace Impacts The Employee Experience
Author: Jacob Morgan

Mohammad Anas Wahaj | 18 sep 2015

Indian IT firms, in order to attract high-end digital contracts that are design and creative skills intensive, are building dedicated design practices, acquiring design firms, modifying their hiring practices to accomodate design and creative talent, and mandating internal marketing design teams to work with clients. Hiring artists and designers seems to be the new trend in the IT industry. According to Paul Nanneti of Capgemini Group, 'More digital work could move to India, but there is a gap in the design capabilities. That is still being done mostly onshore. So we are building out a design and user capability practice in India.' Tata Consultancy Services has been developing its design practice for last 5 years. Satya Ramaswamy of TCS Digital Enterprise says, 'There are some very good artists and designers who don't have bachelor's degrees. So we have to create exceptions in our hiring policies to be able to bring them on board. Even managing artistic and design people is different.' Wipro recently acquired a Danish design firm Designit. According to Rajan Kohli of Wipro Digital, 'While we had been trying to hire senior designers in the market, it became clear to us that we needed a proven design platform, a heritage and brand in design, to be able to attract the best people to Wipro.' Read on...

The Economic Times: Lack of design and creative skills could shut out Indian IT from lucrative digital contracts
Author: Jochelle Mendonca

Mohammad Anas Wahaj | 27 aug 2015

As modern businesses and technologies evolve, their convergence brings organizational complexities. Business environment becomes chaotic and creates challenging situations that need to be overcome effectively to succeed. These challenges are giving rise to shifts in large organizations where design is becoming a center of focus. John Kolko, Vice President of Design at Blackboard, explains how these organizations are applying principles of design, not much of the aesthetic part, to the way people work. People would like to handle complexities efficiently and want their interactions with technologies and other complex systems to be simple, intuitive and pleasurable. These principles of design, termed as 'Design Thinking', involve empathy with users, a discipline of prototyping, and tolerance for failure, as core concepts to create these interactions and develop a responsive, flexible organizational culture. Mr. Kolko elaborates on the design-centric culture as one that transcends design as a role and imparts a set of principles to all people who help bring ideas to life - (1) Focus on users' experiences, especially their emotional ones. (2) Create models to examine complex problems. (3) Use prototypes to explore potential solutions. (4) Tolerate failure. (5) Exhibit thoughtful restraint. As design thinking is considered as an essential tool to simplify and humanize, most future ready organizations are utilizing it as part of their core strategy and competence. According to Mr. Kolko, 'Every established company that has moved from products to services, from hardware to software, or from physical to digital products needs to focus anew on user experience. Every established company that intends to globalize its business must invent processes that can adjust to different cultural contexts. And every established company that chooses to compete on innovation rather than efficiency must be able to define problems artfully and experiment its way to solutions.' The shift towards design as a core competence brings its own challenges - (1) Accepting more ambiguity (2) Embracing risk (3) Resetting expectations. Mr. Kolko further explains that, 'Organizational focus on design offers unique opportunities for humanizing technology and for developing emotionally resonant products and services...It helps create a workplace where people want to be, one that responds quickly to changing business dynamics and empowers individual contributors. And because design is empathetic, it implicitly drives a more thoughtful, human approach to business.' Read on...

Harvard Business Review: Design Thinking Comes of Age
Author: Jon Kolko

Mohammad Anas Wahaj | 19 jul 2015

Wikipedia article on 'Emotional Intelligence' explains it as, 'The ability to recognize one's own and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior'. The article further categorizes EI into three models - (1) Ability Model (by Peter Salovey and John Mayer): Focuses on the individual's ability to process emotional information and use it to navigate the social environment. (2) Trait Model (by Konstantin Vasily Petrides): Encompasses behavioral dispositions and self perceived abilities and is measured through self report. (3) Mixed Model (by Daniel Goleman): A combination of both ability and trait EI. It defines EI as an array of skills and characteristics that drive leadership performance. While most people may believe that innovation and creativity are born traits and might not have any connection with EI, but Harvey Deutschendorf, author and EI expert, explains that EI plays an important role in innovative and creative thinking. He outlines 7 common EI-related traits that innovators have - (1) Innovators have their ego in check. (2) Emotionally intelligent people are confident, not arrogant. (3) They are continually curious. (4) They are good listeners. (5) They don't let their emotions affect their innovation efforts. (6) They can take direction. (7) They empathize with co-workers and customers. Read on...

Fast Company: 7 HABITS OF INNOVATIVE THINKERS
Author: Harvey Deutschendorf

Mohammad Anas Wahaj | 27 mar 2015

According to the Bureau of Labor Statistics, 'With reduced demand for production workers, total US manufacturing employment dropped from approximately 19 million in 1980 to 11.5 million in 2010. Most of manufacturing job losses were in the section of the workforce without a high school diploma.' The recent report 'Making Value for America' by National Academy of Engineering (NAE), points out the changing face of US manufacturing and the challenges faced by the human resources employed in manufacturing. The report suggests need of collaborative approach between government, companies and educators to strengthen workforce training programs and enhance innovation and productivity. Manufacturing is to be considered an important component of the value chain and businesses that focus on the entire system of product and service delivery help make value for their customers and are less likely to be disrupted by new technologies or increased competition from emerging economies around the world. According to the report, 'While technological advances offer companies new ways to understand customers' needs and in turn increase demand for their products, automation and streamlined operations are likely to supplant an increasing number of workers in a variety of occupations.' Nicholas Donofrio, chair of the committee that conducted the study, says 'Advancing skills and creating skilled jobs are the best bet to aid the workforce that has been left behind by changes in manufacturing and the broader economy.' Read on...

Engineering.com: National Academy of Engineering - U.S. Must Take Action to Strengthen Manufacturing Innovation, Productivity, and Workforce Training
Author: James Anderton

Mohammad Anas Wahaj | 22 mar 2015

The Dutch industrial and product designer, Hella Jongerius, is critical of design purely by profit, design without conscience and design without awareness. She advocates more holistic approach to industrial design with focus on quality and practical economics. She argues that design shouldn't view objects as isolated items and should interrogate their relationship with people. She suggests 6 steps for industrial designers to achieve this objective - (1) Design the materials. (2) Keep the design process hands-on. (3) Celebrate imperfection. (4) Make use of archives. (5) Have a signature style for differentiation and recognition. (6) Research extensively. Read on...

MarkLives: Hella Jongerius calls for new industrial design values #designindaba
Author: Herman Manson

Mohammad Anas Wahaj | 26 feb 2015

Designing for Internet of Things (IoT) is pushing the boundaries for designers and engineers to experiment and evolve out of their specific roles. Martin Charlier, design consultant and co-founder of Rain Cloud, provides his perspective on the future of interfaces and how to design for IoT. According to him, 'Products in today's world, especially, need to be thought about from variety of angles. A designer has to consider both the looks and working of the product while designing.' He stresses the importance of symbiotic nature of interaction design and service design. On working of cross-disciplinary teams, he says, 'Every field needs to know a little bit, have a basic understanding, of the other side... The key, though, is that they started working as one team together, before splitting up into their respective domain areas, so that there was a joined vision.' While discussing the role of human values in IoT design, he suggests, 'Designers need to start thinking about how they change people's behaviors and affect their lives.' Read on...

O'Reilly Radar: Design to reflect human values
Author: Jenn Webb

Mohammad Anas Wahaj | 24 jan 2015

Apple Inc. is associated with the best designed world-class products. It's a result of extraordinary design process that they apply before their products reach the hands of their customers. Here are few product design lessons from Apple - (1) Quality counts at every stage of product development and customer experience. (2) Embrace change and continuously iterate, evolve and develop new products. (3) Stay ahead and provide new to market technologies within compelling new products people need. (4) Whole widget, meaning owns the primary software technology giving it the flexibility to introduce new solutions and add new features over time. (5) Riding without wheels, meaning the robust, inventive and long design process that takes time to launch new to market product categories. (6) Take risks, embrace failures and learn. Apple understands the value of process innovation in order to maintain its design lead. (7) Thoroughly understand the various elements of the innovations process like use of advanced new materials and technologies etc. (8) Deeply complex but simple to users. Develop products so that they work intuitively. (9) Customers count at every stage. (10) Consistency across every strand of the user experience. Read on...

Computerworld: Apple's top 10 tips for great product design
Author: Jonny Evans

Mohammad Anas Wahaj | 29 nov 2014

In the world of ever changing expectations of customers for meaningful product experiences, designers have to bring emotions, empathy and sensitivity into their designs. Technology is often a facilitator but not everything in the design process. Sohrab Vossoughi, President & Founder of Ziba, as a participant of the panel discussion on 'The Future of Product Design' alongwith Allan Chochinov of the School of Visual Arts and Core77, Aura Oslapas of A+O, and John Jay of Wieden + Kennedy, explores and evaluates the evolution of product design since the time they entered the profession. They all agreed that the real expertise of product designers is not in the mastery of latest computer-aided tools and technologies but their ability to identify needs, create meaning and form a thoughtful point of view on what a design should do... and why. Five important themes emerged out of the panel discussion regarding the direction in which product design would go in the next 30 years - (1) The product is rarely just physical anymore. (2) As more services go digital, real world experience becomes more meaningful. (3) Consumers expect better design across the board. (4) Improved tools make us more efficient, not more effective. (5) Tomorrow's crucial design skills will be empathy and translation. Read on...

Core77: Expectations and Empathy: The Future of Product Design
Author: Sohrab Vossoughi

Mohammad Anas Wahaj | 06 sep 2014

From Henry Ford, to whom manufacturing efficiency was paramount, to Steve Jobs, who valued the working of a product over its looks, design has always been an important component of the products delivered to consumers. During craftsmen era, individuals both designed & created the products. Industrial revolution focused on multiple specialized processes to finish products in large quantity with little room for errors. Autodesk pioneered computer-aided design (CAD) software, to enhance collaboration among highly skilled teams of designers, engineers etc. But today design is becoming critical for product performance and everybody needs to have a basic understanding of design. Autodesk is now promoting design literacy and participating in its democratization process. The gap between design, production and distribution is narrowing with technologies of sharing & collaboration, 3D printing etc and in future it will totally disappear. In the design economy the firms will have to perform in real time and the design will become the product itself. Autodesk predicts the demand for STEM (Science, Technology, Engineering, Maths) professionals will rise to 8.65 million in 2018. It created 'Design the Future' program to fulfill this demand and provides free software to students and curricula & training to educators. Diego Tamburini of Autodesk says, 'design no longer just applies to physical systems, but has permeated to other non-physical areas such as software, services, and the overall "emotional experience" of using a product that also require designers.' Read on...

Forbes: Why Autodesk Is Investing In The Democratization Of Design
Author: Greg Satell

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