October 2023

Mohammad Anas Wahaj | 31 oct 2023

Online education has become an integral part of education delivery around the world. COVID-19 pandemic further boosted the expansion of remote learning. Online learning provides higher education students flexibility to study and work due to its convenience and accessiblity. To find out student preferences in online learning models and what aspects of remote education does students value most, McKinsey surveyed 7000 students across 17 countries in the Americas, Europe, Asia, and the Middle East. The research covers eight dimensions of the online learning experience encompassing 24 attributes. This provides a broad view of student expectations with online higher education. DIMENSIONS AND ATTRIBUTES - SEAMLESS JOURNEY -> (1) Clear Road Map (Online program structure; Readiness assesment and leveling; Online course preview) (2) Easy Digital Experience (Mobile user experience; Omnichannel; Digital Access Offline). ENGAGING PEDAGOGY -> (3) Balanced Learning Formats (Asynchronous classes; Synchronous classes; Peear-to-peer learning in online setting; Multiple multimedia resources (4) Captivating Delivery (Up-to-date content and faculty relevance; Digital-content attractiveness; Short and dynamic content; Visual content as film) (5) Practical Learning (Skills certification and portfolio building; Virtual reality and simulation; Apprenticeships and internships (6) Adaptive Learning (Intelligent personalized platform). A CARING NETWORK -> (7) Timely Support (Academic success; Coaching; Nonacademic support; Career support; IT support) (8) Strong Community (Institution- or student-led networking). HIGHLIGHTS OF THE RESEARCH - All students surveyed did online classes during pandemic and 65% of them agree to continue aspects of their virtual learning experiences; Students value flexiblity and convenience of online learning and out of 11 learning features that should remain virtual the top 3 mentioned by them are - recording classes and making them available to watch later, easy access to online study materials, and flexibility that enables students to work and study; Top 3 reasons cited by students who do not intend to enroll in online education programs include fear of distraction, lack of discipline, and lack of motivation; In 80% of the countries surveyed, students said the top reason they prefer face-to-face education is that getting help from instructors is easier through in-person rather than online learning; Students' satisfaction with their online learning experiences varies significantly across countries; Three core tenets of successful online education (The basics such as timely content, course structure, and faculty relevance still matters; Expensive features such as virtual reality (VR), simulations, and sophisticated visual content are not necessarily valued; Student age and program type do not significantly influence the perception of online learning experiences' quality); The three steps that help higher education institutions successfully transform their online education programs to boost student satisfaction and engagement (Listen to students, set transformation goals, and evaluate the broader online learning landscape; Combine core attributes of an online program with differentiating elements; Design an action plan and governance structure for implementation and adoption); There are six criteria for higher education institutions to consider when redesigning the online student experience (Scale; Customization; Talent; Speed to market; Regulation; Investment). Read on...

McKinsey: What do higher education students want from online learning?
Authors: Felipe Child, Marcus Frank, Jonathan Law, Jimmy Sarakatsannis, Brenda Affeldt, Mariana Lef

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