Digital & Technology

Mohammad Anas Wahaj | 27 may 2015

Staying close to the customer and fulfil his needs and wants has been the mantra of successful brands and businesses. Technology has brought the customer even closer and given brands the opportunity to better understand and analyze the customer behavior and focus strategies to satisfy him/her. Considering the highly competitive and fast paced world of fashion and luxury, established luxury brands need to think like disrupters by putting customers at the center of their strategies. Disrupters focus on 'jobs to be done' in the present. Clayton Christensen's disrupter framework focuses on consumers' social, emotional or functional problem, and turns business into its solution. This framework makes innovation independent of the latest technology or the hottest new gadget and firmly relies on human behavior. Thinking about customers and their behavior patterns provide brands insights into the future. Understanding the next generation of customers and removing friction from their brand experience with a well thought out solution will hold the key for the brand's survival. Following are four ways established luxury brands can succeed by staying close to the customer - (1) Create a seamless path from inspiration to purchase. (2) Make your brand narrative attainable, intuitive and immersive. (3) Evoke in your customers the feeling of belonging and being special. (4) Serve and reward. Read on...

AdAge: Luxury Brands Must Innovate or Die in the Digital Age
Author: Ana Andjelic

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Mohammad Anas Wahaj | 26 may 2015

As businesses continue to pile-up huge amount of data there are opportunities for data scientists to provide meaningful insights to help them grow and succeed. Even startups at their early stages have substantial data that can be utilized for business value. Tianhui Michael Li, Data Scientist and Executive Director of The Data Incubator, gives his view on how a skilled data scientist (DS) can be a catalyst of growth for entrepreneurial ventures - (1) Growth Hacking: DS can utilize social data and web analytics to implement low-cost, high impact marketing campaigns. (2) Customer Retention: Bain & Co. found that 5% increase in customer retention increases profits by 125%. DS can analyze customer behavior and target communication for customer engagement, retention and even identify brand advocates to bring new customers. (3) Personalizing Products and Services: DS can utilize sales, marketing and web data to identify customer needs and wants. This will assist in customizing offerings. (4) Marketing Optimization: DS can optimize every aspect of marketing and advertising from ad budget to ad clicks to actual conversions and purchases, and much more. Read on...

Entrepreneur: 4 Things a Data Scientist Can Do for Entrepreneurs
Author: Tianhui Michael Li

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Mohammad Anas Wahaj | 14 may 2015

Pervasion of technology in every aspect of society is leading to ease of access and instant availability of products and services to customers. There are multiple vendors vying for consumer's attention. This highly competitive environment makes the marketers job more relevant and challenging. They need to equip themselves with the right skills, tools and strategies to reach out effectively to their target audience. Christian Eriksen, Regional Director of Marketing and Solutions at SimCorp Asia, provide four tips to marketing professionals for efficiency, effective communication, partnerships and growth - (1) Buyer Personas: Know who you are selling to. (2) Buyer's Journey: Know where your buyers are at in the buying process. (3) Invest in Technology: Automation in marketing is key. (4) Partner with the Right People: Those who understand your brand and market. Read on...

CMO Innovation: Four tips for marketing professionals
Author: Christian Eriksen

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Mohammad Anas Wahaj | 29 apr 2015

PR is undergoing transformational shifts. In this year's Agency Business Report, the main themes are integration, convergence and the enhanced value of digital and social media. The new PR firm is highly influenced by these factors as they change the dynamics of agency leadership roles, the structure of the firms, and the talent that is recruited and retained. Richard Edelman, CEO of Edelman, defines the largest PR firm in the world as, 'It's a Venn diagram where the overlaps of the four [media, PR, social media, advertising] are becoming more present. It used to be distinct valleys and now the roads are crossing. We're going to try to have stronger creative, stronger planning, and look at problems differently.' Inspite of recognition of advertising agencies for their PR work and some ad-shops 'integrating forward', most PR agency leaders still believe PR has a unique mentality and heritage to bring to the modern content marketing mix. They don't see the need to rebrand as something other than PR. According to Andy Polansky, CEO of Weber Shandwick, 'Some advertising firms, like Mullen, have a strong PR capability - others do it around the edges. The key is to develop depth and have a credible, strong offering. PR has never been held in higher regard by the C-suite, and there's a lot more dimension to our business now. We've emerged as leaders in content marketing and social.' He further believes the sweet spot for PR agencies is the ability to engage multiple constituencies across different platforms and stakeholder groups. Fred Cook, CEO of PR firm Golin, says, 'It's getting harder to define what a PR agency is...We're competing with different types of agencies in different categories. You can call yourself anything you want, but it is how your clients define you. Our clients still define us as a PR agency, but a PR agency that does a lot more than before.' According to Dave Senay, CEO of FleishmanHillard, the principles of PR have never changed. He cites Edward Bernays' definition of PR as informing, persuading, and connecting people with people. He points out, 'PR is no different than it's ever been. If you take the two schools of PR, the behaviorist or socially responsible or conscious side, they are converging like never before. The wind is completely blowing into our strengths.' He believes modern marketing communications is all about how and why people behave the way they do, which requires an understanding of their culture, media consumption habits, and the global push toward shared value. Online video is at the forefront of new PR services. Although it has been mostly associated with ad agencies, but PR firms are now effectively utilizing the medium to construct engaging narratives. The change in skill sets required at the "new PR agency" is changing the people who come into the business and inevitably resulting in legacy personnel leaving at the other end of the talent funnel. It is also evolving different workforce structures more suited to the new environment. Many agencies have restructured their practice offerings and tried to inculcate collaboration across disciplines, geographies, and offices. Compensation structures are being amended to better reflect overall results at agencies, rather than being based on individual office P&Ls. Bonus pools are increasingly tied to individual objectives aligned with strategy and client goals rather than offices. Skeptics about this new age of PR and subsequent delineation for PR agencies may highlight the issue of measurement and how these new skill sets are producing return on investment for brands and clients. But in reality the payback and return on investment of content-based executions built from smart data can totally be monitored in real time, via measurement and social analytics. Effectiveness is measured on criteria such as the number of people who link to, share, view, or create their own content using the source material. Social metrics are much more powerful because they show someone is actively involved in the content and sharing it with their community. Rob Flaherty, CEO of Ketchum, points out, 'And now with the Internet of Things you can link these metrics to visits in-store and to purchases, which is the Holy Grail for every communicator and marketer - and also for the new age of PR firms servicing those clients' needs.' Real-time marketing is fueling a new range of skills, services, and ways of working at PR agencies. Read on...

PRWeek: What is the new PR agency?
Author: Steve Barrett

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Mohammad Anas Wahaj | 14 apr 2015

According to MarketingTerms.com, 'Affiliate Marketing' is the 'Revenue sharing between online advertisers/merchants and online publishers/salespeople, whereby compensation is based on performance measures, typically in the form of sales, clicks, registrations, or a hybrid model.' Wikipedia defines 'Customer Relationship Management' (CRM) as 'System for managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.' Affiliate managers need to keep track of their affiliate relationships efficiently and they can use CRM tools to stay organized. According to Dustin Howes, Director of Marketing at Marketing Clique, 'Using the CRM creates full transparency of the current state of the affiliate program and the growth in the near future.' He provides the following ways CRM can be effective for affiliate marketing - (1) Document Hot Leads (2) Task Reminders (3) Institutional Memory (4) Predicting Affiliate Performance. Read on...

FeedFront: Growing your Affiliate Program with a CRM
Author: Dustin Howes

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Mohammad Anas Wahaj | 23 mar 2015

Web design is a constantly evolving field. New concepts, technologies and designs give rise to new trends, that some time stay and catch on user's attention while at other times they just fizzle out in popularity. But there are also designs that stay too long in use due their popularity at one point of time but in actuality they have already lost their shine. Repetition of old ideas and trends just because of being comfortable and familiar with them may lead to loss of customers and business. Ilya Pozin, CEO of Pluto TV and Ciplex, explains why the following five web design trends have become obsolete and should be replaced by new concepts - (1) Mobile versions of websites are not cool anymore. Innovative designers are using responsive design that allows the layout to adjust based on the contextual experience of users. It provides fully integrated experience irrespective of the width of the user's device. (2) Text-heavy websites are unable to hold user attention. More designs now have precise text integrated with visuals like images and videos alongwith interactive functionality. (3) SEO copywriting, which was large part of web design and promotion at one time, is now should be replaced by developing keyword informed and user-centric content. (4) Pay-per-click advertising is losing its popularity as new technology tools are available that utilize new mediums and new targeting capablities to reach precise customer segments. Some new concepts are contextual advertising, online video and highly targeted product ads. (5) Designs below 200 pixels per inch (ppi) is getting obsolete as new devices are adopting retina displays. If the design resolution is low it gives poor quality on these displays. Moreover most web design is now more simplified with flat user interface and avoids use of gradients and shadows that provided three-dimensional look. Read on...

Forbes: Let It Go - Say Farewell To These 5 Web Design Trends
Author: Ilya Pozin

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Mohammad Anas Wahaj | 23 mar 2015

Customers are one of the most critical component of today's business ecosystem. Organizations need to understand and analyze customers with diligence and deliver the best customer experience and value to stay relevant and successful. According to Corrine Sandler, CEO of Fresh Intelligence Research, 'We are living in the age of the customer and customers are now the only source of sustainable competitive advantage - and the only thing you should be measuring.' She advocates digital transformation of businesses, use of big data and analytics tools to get customer and business insights and predictive analytics to anticipate customer's requirements. Moreover she emphasizes need of emotional engagement to achieve customer value. She points out an interesting customer behavior - 'About 96% of unhappy customers don't complain; however, 91% of those will simply leave and never come back. It takes 12 positive experiences to make up for one unresolved negative experience.' Read on...

ITWeb: Customer intelligence boosts competitive advantage
Author: Regina Pazvakavambwa

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Mohammad Anas Wahaj | 10 mar 2015

Generation Z, cohort of people born after the Millennials, is now getting attention of marketers. According to research by Global Messaging, some of defining characteristics of this generation include - 86% use some kind of social media; 72% want to start their own business; 25% left Facebook in 2014; 66% list gaming as their hobby; 1 in 2 will be university educated; Communicate with images, emoticons and emojis. Marketers have to target this generation with innovative, directed and focused strategies to have an impact. Here are few suggestions - (1) Agile Marketing (2) Programmatic Mobile Marketing (3) Snackable Content Marketing (4) Text Message Marketing . Read on...

The Wall Blog: How to market to Gen Z
Author: Polly Becker

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Mohammad Anas Wahaj | 19 feb 2015

In today's business world driven by social media, mobile and numerous other digital technologies, to seek customer's attention and stand out seems to be a logical digital powered brand strategy. But in the process of jumping on the digital bandwagon are brand strategists forgetting the golden rules of human strategy and customer connection. Umair Haque, author and Director of Havas Media Labs, explains why digital strategy shouldn't focus too much on ephemeral customer attention but on customer relations and not only seek their loyalty but try to be loyal to them and care for them as human beings. He suggests 4 mistakes of digital strategy and how to overcome them - (1) Titillating, not educating (2) Making zombies, not superheroes (3) Infecting, not connecting (4) Communicating, not elevating. Read on...

Harvard Business Review: Your Digital Strategy Shouldn't Be About Attention
Author: Umair Haque

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Mohammad Anas Wahaj | 12 feb 2015

Recent research by Bell Pottinger Digital suggests 15 top digital trends that are going to change the way brands communicate in 2015. The data is obtained through searching the web (blogs, social media, comments etc) and finding out the most talked about and mentioned trends online in 2014. According to James Thomlinson, Partner and Managing Director of Bell Pottinger Digital, 'While technology will be one of the biggest drivers of marketing change in the New Year, the key focus for brands will be on delivering truly integrated strategies.' The following 15 trends are ranked in order of percentage increase throughout the year 2014 - (1) Near Field Communication (NFC): Increase- 358%, Mentions- 42530 (2) Internet of Things (IoT): 283%, 1126700 (3) Wearables: 220%, 1793574 (4) Internal Communications: 167%, 6597; (5) Storytelling: 145%, 82618 (6) Branded Content: 73%, 165898 (7) Beacons: 64%, 348468 (8) Personalization: 49%, 68443 (9) Big Data: 41%, 5032773 (10) Content Marketing: 41%, 3216165 (11) Augmented Reality: 38%, 400242 (12) 3D Printing: 35%, 1160336 (13) Real-Time Marketing: 16%, 252537 (14) Mobile: 6%, 1433582 (15) Gamification: 4%, 384938. Read on...

Bell Pottinger Newsroom: Infographic - 15 digital trends for 2015
Author: NA

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