Science & Technology

Mohammad Anas Wahaj | 27 aug 2015

As modern businesses and technologies evolve, their convergence brings organizational complexities. Business environment becomes chaotic and creates challenging situations that need to be overcome effectively to succeed. These challenges are giving rise to shifts in large organizations where design is becoming a center of focus. John Kolko, Vice President of Design at Blackboard, explains how these organizations are applying principles of design, not much of the aesthetic part, to the way people work. People would like to handle complexities efficiently and want their interactions with technologies and other complex systems to be simple, intuitive and pleasurable. These principles of design, termed as 'Design Thinking', involve empathy with users, a discipline of prototyping, and tolerance for failure, as core concepts to create these interactions and develop a responsive, flexible organizational culture. Mr. Kolko elaborates on the design-centric culture as one that transcends design as a role and imparts a set of principles to all people who help bring ideas to life - (1) Focus on users' experiences, especially their emotional ones. (2) Create models to examine complex problems. (3) Use prototypes to explore potential solutions. (4) Tolerate failure. (5) Exhibit thoughtful restraint. As design thinking is considered as an essential tool to simplify and humanize, most future ready organizations are utilizing it as part of their core strategy and competence. According to Mr. Kolko, 'Every established company that has moved from products to services, from hardware to software, or from physical to digital products needs to focus anew on user experience. Every established company that intends to globalize its business must invent processes that can adjust to different cultural contexts. And every established company that chooses to compete on innovation rather than efficiency must be able to define problems artfully and experiment its way to solutions.' The shift towards design as a core competence brings its own challenges - (1) Accepting more ambiguity (2) Embracing risk (3) Resetting expectations. Mr. Kolko further explains that, 'Organizational focus on design offers unique opportunities for humanizing technology and for developing emotionally resonant products and services...It helps create a workplace where people want to be, one that responds quickly to changing business dynamics and empowers individual contributors. And because design is empathetic, it implicitly drives a more thoughtful, human approach to business.' Read on...

Harvard Business Review: Design Thinking Comes of Age
Author: Jon Kolko

Mohammad Anas Wahaj | 17 aug 2015

According to The Data Governance Institute website, 'Data Governance is a system of decision rights and accountabilities for information-related processes, executed according to agreed-upon models which describe who can take what actions with what information, and when, under what circumstances, using what methods.' While TechTarget.com explains, 'Data governance (DG) refers to the overall management of the availability, usability, integrity, and security of the data employed in an enterprise. A sound data governance program includes a governing body or council, a defined set of procedures, and a plan to execute those procedures.' Angie Pribor of First San Francisco Partners provides 8 data governance design principles as logical steps before getting deep into the specifics of Master Data Management (MDM) - (1) Be clear on purpose (2) Use enterprise thinking (3) Be flexible (4) Simplicity and usability are the keys to acceptance (5) Be deliberate on participation and process (6) Align enterprise-wide goals (7) Establish policies with proper mandate and ensure compliance (8) Communicate effectively. Read on...

Information Management: 8 Data Governance Design Principles
Author: Angie Pribor

Mohammad Anas Wahaj | 09 aug 2015

'Dark Data' is the data that would be lost to public after researchers have utilized it for publishing their research papers. Team of researchers led by Professor Arcot Rajasekar of University of North Carolina at Chapel Hill, are working on a project termed as 'DataBridge' to expand the life cycle of the dark data. The project will serve as an archive for data sets and metadata, and will group them into clusters of information to make relevant data easier to find. According to Prof. Rajasekar, 'You can reuse it, repurpose it, and then maybe someone else will reuse it, and see how we can enable that to get more science.' The researchers are also interested to include archives of social-media posts in the project. Prof. Laura Mandell of Texas A&M University at College Stations adds, 'People spend a lot of time cleaning their data, and we don't need to each be reinventing the wheel, performing the same tasks on the same data sets.' Thus saving time for researchers. Moreover according to Prof. Bruce Herbert, 'It could also extend researchers' "trusted network" of colleagues with whom they share data.' Read on...

The Chronicle of Higher Education: Researchers Open Repository for 'Dark Data'
Author: Mary Ellen McIntire

Mohammad Anas Wahaj | 07 aug 2015

UN 'Millennium Development Goals' will now be replaced by a set of development objectives termed as 'Sustainable Development Goals' in September'2015. These include ending poverty, reducing child mortality and tackling climate change. Recent report by the 26-member Scientific Advisory Board to UN Secretary General points out that Science, Technology and Innovation (STI) can help alleviate poverty, reduce inequalities, increase income and improve health. The report further highlights that countries with strong and effective STI systems invest upto 3.5% of their GDP (Gross Domestic Product). Thus governments have to set up a sufficient national minimum target investment for STI and achieve development. Specific investment areas that scientists recommended are - alternative energy solutions, water filters that reduce pathogens at the point-of-use and nanotechnology for health and agriculture. According to the report, 'A better informed and educated society would help establish policies that help long-term well-being over decisions that favour short-term economic and political interests.' According to the UNESCO website, UN Secretary-General's Scientific Advisory Board (2014) includes the following scientists - Tanya Abrahamse (South Africa); Eva Kondorosi (Hungary); Susan Avery (USA); Sir Hilary McDonald Beckles (Barbados); Joji Cariño (Philippines); Rosie Cooney (Australia); Abdallah S. Daar. (Oman); Gebisa Ejeta (Ethiopia); Vladimir Fortov (Russian Federation); Fabiola Gianotti (Italy); Ke Gong (China); Jörg Hinrich Hacker (Germany); Maria Ivanova (Bulgaria); Eugenia Kalnay (Argentina); Reiko Kuroda (Japan); Dong-Pil Min (Republic of Korea); Carlos Nobre (Brazil); Rajendra Kumar Pachauri (India); Shankar Sastry (USA); Hayat Sindi (Saudi Arabia); Wole Soboyeyo (Nigeria); Laurence Tubiana (France); Judi W. Wakhungu (Kenya); Ada E. Yonath (Israel); Abdul Hamid Zakri (Malaysia); Ahmed Zewail (Egypt). Read on...

Reuters: Investing in science can be "the game changer" for development - experts
Authors: Magdalena Mis, Leslie Gevirtz

Mohammad Anas Wahaj | 31 jul 2015

In recent years marketing has been consistently evolving due to the changes driven by technological advances. These digital transformations are creating a resource crunch in marketing departments of organizations. They are facing more challenges and to effectively manage the digital require new skillsets. Initially digital was considered as a medium of communication like TV, Print etc. But according to Jean-Luc Ambrosi, a marketing expert and author of the book 'Branding to Differ', 'Blending traditional marketing skills with the new age of digital is not an easy affair...What has changed, however, is that digital is not simply a medium, it is many mediums with different media consumption patterns. Both a push and a pull mechanism, it is above-the-line, direct marketing, social media as well as point-of-sales, all under one big label.' Marketers now need multiple skills and to clarify roles and resource accordingly is becoming a difficult task for marketing departments. Mr. Ambrosi further explains, 'With the shift in emphasis around treating digital as a multi-medium platform, the solution may lie in building teams focused on the customer rather than the digital channel. With customer centricity at the core, marketing teams can treat digital for what it is: A multifaceted mechanism to interact with customers, and a means rather than an end.' The best sourcing solution would be to seek marketing specialists with the specific skillsets adapted to the digital environment. The basics of marketing should not be ignored while focusing on digital. Mr. Ambrosi advises, 'The under resourcing of digital activities is a function of the expansion of marketing activities in the digital ecosystem, rather than the disappearance of traditional marketing. Therefore, it should be answered via the adaptation of marketing specialist resources to digital rather than a shift towards technical digital specialists.' Read on...

CMO: Marketing skills in a virtual world
Author: Jean-Luc Ambrosi

Mohammad Anas Wahaj | 26 jul 2015

Effective collaboration between private and public entities, by pooling their strengths and resources, can bring better and efficient outcomes of public and civic services for the citizens. An example of such a collaborative approach is the Small Business Portal that was launched in 2014 in San Francisco. For the project, Mayor's Office, Department of Technology, Office of Economic and Workforce Development, Office of Small Business and Tomorrow Parter's (a design firm), came together to create a one-stop portal for people that provides information for starting, managing and expanding a company. The design firm utilized human-centered design principles to shape the innovation strategy and build a website that simplified and streamlined the process of starting a business. They took an 'inside out' and 'outside in' approach to understanding the challenges. Extensive research and focus groups were used and this finally led to establishing six main attributes for building a successful interface. According to Gaby Brink, founder and chief designer of Tomorrow Partners, 'They were filters for us to evaluate our design and establish clear guidelines for the various people developing content to ensure that we had a consistent voice.' The six key principles of digital design that represent their approach are - (1) Do the Right Thing: Sets the overall tone of the project. Sets clear expectations and make the process transparent. Assures the caring attitude. (2) Curate Content: Maintains the quality and availability of the right information to the diverse set of audience. (3) Make It Accessible: Responsive design and customization utilized to provide access to website on multiple devices and platforms. (4) Treat Constituents as Consumers: Users are to be treated as consumers, instead of taxpayers or voters, that civic authorities serve. (5) Dole Out Delight: Make the experience of the users pain-free, simple and as enjoyable as possible with a human approach. Shouldn't be a typical government portal. (6) Increase Trust: Make sure that the users feel that the government is working for them. Assuring that interacting with government is not a difficult and doubtful process. Jane Gong, Program Director of the Department of Technology, says 'From a user perspective, most of the time government thinks about putting together a website, it's copying from municipal code and pasting in some clip art. For the first time we did UX/UI research. This needs to be the approach of all government websites. It's time for government to take a step back and say we're here to serve people and make sure that we're accessible and responsive.' Read on...

Fast Company: 6 Principles Of Digital Design For Civic Innovation
Author: Diana Budds

Mohammad Anas Wahaj | 16 jul 2015

Design is an important aspect of web and mobile strategy of businesses. It is necessary that users of the website and apps have ease of access to information regarding products and services, and can effectively interact and engage with it. Usability and other aspects of design become all the more critical when the website is a social platform like LinkedIn, Facebook, Twitter etc. Continuous improvement and transformation of design on these platforms is driven both by internal and external necessities. The redesigns are generally due to the evolving and dynamic nature of technologies and the changing behavior of users and needs of the customers. According to Amy Parnell, Director of User Experience at LinkedIn, 'Our design principles focus on creating experiences that are approachable, streamlined, personalized and guided. We want to ensure the experience feels efficient and productive, helping our members to achieve their goals.' According to her, redesign at LinkedIn is based on data collected from multiple sources - market research, user research, site metrics and analytics and help center feedback. Internal feedback from employees is critical before the public launch. External feedback from customers is obtained to further refine or modify the design based on user requirements. Valuable content is needed to engage and retain customers. Read on...

Adweek: How Important is Design? Q&A with LinkedIn's Amy Parnell
Author: Justin Lafferty

Mohammad Anas Wahaj | 14 jul 2015

According to Gartner forecast for global education sector, including higher education as well as primary and secondary schools, technology spending to grow 2.3% to reach US$ 67.8 billion in 2015. A report by Global Industry Analysts (GIA) predicts that the global e-learning market will reach US$ 107 billion in 2015. The increasing cost of education alongwith the need to enhance its value and impact is encouraging education providers to experiment with new business models and utilize innovative technologies. The education technology industry is growing with enormous speed and startups are sprouting in a number of areas that includes content management platforms, online course delivery platforms, adaptive learning, digital assessments, mobile apps etc. This mushrooming of startups creates challenges and extraordinary competition for survival and success. Zach Cutler, founder of The Cutler Group, provides 5 challenges that ed-tech startups face and solutions to overcome them - (1) The edtech industry has exploded: Innovators have to search for unmet needs and provide niche solutions instead of using copycat models. (2) Funding for edtech startups is not extraordinarily high: Although EdSurge estimates that ed-tech investment reached US 1.36 billion in 2014, but it is not sufficient to fulfil the need of crowded startup situation. Startups have to create strong revenue models from even the early stage and survive through revenue generation initially. (3) The education industry is slow to move: Resistance to change is a common aspect of traditional education systems and administrations. Entrepreneurs need to have data-backed approach to demonstrate the real value of ed-tech to educators. (4) Most schools don't have excess money in their budgets: Resource crunch is a reality and innovators need to provide low-cost high-value models to get accepted. (5) Academia is more about theory and less about action: Entrepreneurs can add a co-founder with an academic background to communicate effectively with academic decision-makers. Read on...

Entrepreneur: 5 Challenges Facing Education-Tech Startups
Author: Zach Cutler

Mohammad Anas Wahaj | 09 jul 2015

Technology-enabled innovative models in healthcare hold promise to bring digital doctors, diagnostics, health monitoring etc in the hands of patients. According to Bob Wachter, author of 'The Digital Doctor' and professor at University of California at San Francisco, 'There are many things that patients can do to help themselves...if armed with good algorithms and good backup plans.' But he cautions that there is a limit to such interactions and patients need to know when to visit a doctor. Digital healthcare space is in the boom phase with US$ 2 billion invested in 2014, says Ahmed Albaiti, founder and CEO of Medullan. Moreover well entrenched healthcare organizations have also inclined their strategies towards a digital health future. To pursue their goals they are opening labs, practices and divisions exclusively focused on digital technologies and innovations. They are also partnering with entrepreneurs and innovators. All these transformations are contributing towards a new digital healthcare ecosystem. Brian Tilzer, Chief Digital Officer of CVS Health, says 'The recently opened Digital Innovation Lab at CVS is a warehouse-size space where innovators and entrepreneurs can come together, test new products and hash out ideas with each other.' The lab's current work includes - Connected otoscope; Connected blood pressure monitor; Apple Watch integration. According to StartUp Health's 2015 mid-year report, 'More than 7,500 startups around the world are developing solutions in digital health.' Read on...

USA TODAY: The digital doctor is in - Next wave in health care
Author: Trisha Thadani

Mohammad Anas Wahaj | 07 jul 2015

Higher education is undergoing shifts due to involvement of technology, pressures of rising costs, newer methods of teaching and learning, and changing perceptions of its quality and value with customers demanding better offerings. In this transformative scenario traditional higher education ecosystem seems unprepared to manage the challenges. European Commission's 'Study of Innovation in Higher Education' observed, 'The blockages for innovation can be found both at the institutional level, such as the lack of institutional support for innovative practices, and at national/regional, for example influenced by different degrees of autonomy of higher education institutions. Regulatory frameworks are also a crucial potential blockage to some innovative practices'. Patrick Harker, President of the University of Delaware, notes that 'One of the biggest limitations of the design of education services is that we assume teaching is the same as learning, and the resistance to change reflects the belief that too much variety in learning approaches would disrupt our highly optimized, highly engineered teaching system.' Rahul Choudaha of World Education Services (WES) explains that the time is ripe for the development of higher education innovation ecosystem with expanded stakeholders. There is pressure on traditional institutions regarding the approaches to learning due to some of the recent innovations like adaptive learning, competency-based learning and MOOCs. According to Mr. Choudaha, 'Innovation is taking place at a much faster rate at the fringes of the education system than at its core. It is getting accelerated by the energy of entrepreneurs, employers, investors and most importantly, new types of learners who are open to experiment. The opportunity for higher education institutions and systems is to embrace outsiders as an important part of the innovation ecosystem.' He suggests that they should work towards building new partnerships and collaborations and include new stakeholders in the innovation ecosystem to adopt and accelerate innovations. Read on...

Huffington Post: Building an Ecosystem of Higher Education Innovation
Author: Rahul Choudaha

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