December 2019

Mohammad Anas Wahaj | 26 dec 2019

Graphic design continuously evolves and experts spot the trends and also make predictions. Here are graphic desing professionals predicting trends for 2020 - (1) Intensifying minimalism: Brian Dixon, creative director at Grady Britton; Paul Levy, designer; Adam Murdoch, senior art director. (2) Abstract 3D and vibrant colours: Tamryn Kerr, associate creative director at VMLY&R; Consuela Onighi, UX designer at Illustrate Digital; Alex Halfpenny, design director at Elmwood. (3) Type-only approaches: Emily Benwell, digital design and marketing specialist at Liberty Marketing; Davide Baratta, design director at Impero; Nazar Begen, head of project at Crello; Steve Sharp, director of Fat Cow Media; Chris Willis, head of design at VMLY&R; Katie Larosa, designer at Grady Britton. (4) Super-maximalist and ultra-minimalist: Justin Au, designer at Gretel. (5) Taking GIFs to the next level: Steve Sharp, director of Fat Cow Media; Mark Chatelier, executive creative director at StormBrands. (6) Multisensoral moving content: Davide Baratta, design director at Impero; Iain Acton, head of motion design at DixonBaxi; Emma Newnes of B&B Studio. (7) Motion with intent: Kelli Miller, creative director and partner at And/Or; Dan Healy, image and motion director at Bulletproof. (8) Ingrigue overtakes legibility: Alex Halfpenny, design director for Elmwood; Emily Benwell, digital design and marketing specialist for Liberty Marketing; Dave Gee, co-founder of Jam_. (9) Graphical disruption: Sarah Sanders, head of strategic insight at Precipice Design; Kelli Miller, creative director and partner at And/Or. (10) Backlash against Insta-perfection: Jennie Potts, design director at B&B Studio. (11) Focus on Gen Alpha: Lee Hoddy, creative partner at Conran Design Group. (12) Organic look and feel: Andy Capper, creative director at Echo Brand Design. (13) Action on sustainability: Charlie Smith, creative director at Charlie Smith Design; Steve Austen-Brown, creative director at Avantgarde London; Alex Halfpenny, design director at Elmwood. (14) New perspectives on gender and sexuality: Lee Hoddy, creative partner at Conran Design Group; Davide Baratta, design director at Impero. (15) A spirit of rebellion: Maisie Benson, designer at B&B Studio; Curro de la Villa, creative director at 72andSunny Amsterdam. (16) Device dependent design: Harry East, co-founder and creative director at Equals Collective. (17) Cause-based branding: Adam Murdoch, senior art director at Grady Britton. (18) Immersive experiences: Dave Gee, co-founder of Jam_; Mark Davis, creative director at me&dave; (19) Making brand stories more believable: Andy Askren, partner and creative director at Grady Britton. (20) Uncertainty: Alex Halfpenny, design director at Elmwood. Read on...

Creative Bloq: 20 top graphic design trends for 2020
Author: Tom May

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Mohammad Anas Wahaj | 10 dec 2019

Customers are at the core of any business. No one can think of products and services without thinking of their buyers. Profits are made with happy customers because they continue to buy products and services from those companies and organizations that keep them satisfied. They also recommend to others what they themselves like. For organizations to become truly customer-centric it is essential to create a customer oriented mindset and at the same time develop procedures and actionable tools to provide best possible customer service. This would also involve continuous training and learning on the part of customer service executives and workers. As the customer behavior changes over time with technologies so should the interactive behavior of customer service personnel to adapt to changing scenarios. But above all, the personnel who deal directly with customers should keep the care of customers in their mind and behavior at all times. Organizations should develop a proper framework for customer service excellence. Read on...

ilmeps/read: From Customer-Centric Mindset To Doing What Customers Want - Finding Ways To Do Customer Service Right And Avoiding What Not To Be Done
Author: Mohammad Anas Wahaj

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