December 2015

Mohammad Anas Wahaj | 30 dec 2015

The technology-enabled interactions of consumers and businesses have provided opportunities to capture data and utilize analytics to improve business processes and enhance products and services for customers in variety of industries. The analytics industry ecosystem is mushrooming with numerous vendors, from niche providers to one-stop solutions that include capture, storage, access and study of data for valuable insights. Suhale Kapoor, Co-founder of Absolutdata Analytics, captures various aspects of the analytics industry and its evolution in 2015 and explains what are the expected trends in the year ahead. Trends in 2015 - Growth of new startups and digital marketing tools; Increased use of analytics and Business Intelligence (BI); Rise in use of social media and social advertising on mobile; Rapid expansion of Internet of Things (IoT); Video content; Content marketing and predictive analytics; End-user experience and integration of online and offline content to improve service standards. Trends for 2016 - Shift towards cloud; Streaming architectures will hasten data computations; Visuals will come to rule; Data integration tools will assume more importance; Centre of Excellence (COE) will equip a business in understanding the peculiar needs and challenges for a data scientist; The Internet of Things (IoT) is all poised to bring about a data revolution; Non-analysts will start to dabble in data. Read on...

DATAQUEST: The Analytics Sector - Emerging trends and forecast for 2016
Author: Suhale Kapoor

Mohammad Anas Wahaj | 29 dec 2015

Although Business Intelligence (BI) and Big Data Analytics (BDA) are being successfully utilized for incremental innovation, but they are insufficient to provide breakthrough innovation, which is more challenging and requires uncovering latent needs, or even creating needs and meaning. Soren Petersen, author of the book 'Profit from Design', and Finn Birger Lie (Co-founder and Chairman of Northern Analytics AS), explains how combination of BDA and Small Data (SD) when integrated at the early stages of new product development process can create breakthrough innovation. The conventional design process includes steps that combine analysis and synthesis, prototyping, testing and learning to create unique and valuable insights. While more advanced design processes, like Design Thinking, include an element of design research or Design Science Research, to enable design teams gain better understanding of the current and future market, and technologies, leverage this knowledge, and then create roadmap that includes the concurrent building of new capabilities that assist them to design future offerings. Mr. Petersen says, 'Innovation is often ambiguous. The 'Market-Technology Risk Matrix' provides a useful mapping of new ventures and offerings according to their position in the market (Recognized Needs, Clarifying Needs and Realizing Needs) and their technology level (Current Technology, Applied New Technology and Development of New Technology). Different combinations of Big Data Analytics (BDA) and Small Data Analytics (SDA) may prove more productive, depending on where design identifies insights within the Market-Technology Risk Matrix.' With grounded research and vertical thinking, BDA can support incremental innovation, while through lateral thinking, SDA can utilize a combination of hypothesis and grounded research to support breakthrough innovation. Read on...

Huffington Post: Creating Breakthrough Innovations Through Design With Big and Small Data Analysis
Authors: Soren Petersen, Finn Birger Lie

Mohammad Anas Wahaj | 24 dec 2015

Concepts regarding the success and failure of business teams are continuously evolving based upon the behaviors of individuals and changing business landscape. Earlier the main philosophy was that team strength, performance and resilience came from a homegeneous, assimilated group of people that worked together in machine-like processes. It was considered a sure recipe for success and a lot of top executives when departed from one organization took their most loyal people with them to the other. Some industries still consider this concept as part of their human resources strategy. But overall business environment with technology, market diversity and globalization as main drivers, has shifted the power of teams towards diversity, complimentary strengths, diversity of views, beliefs and ways of working. But to effectively manage diversity in teams can be a challenging task. Paul Keijzer, CEO and Managing Partner of Engage Consulting, suggests the following to keep the team together and get the best out of them - (1) Intent, Intent and Intent: Be convinced that a team with diversity provides better outcomes. Invest time and energy to bring team together. Accept differences and be tolerant and patient. (2) Share the Passion: Clarity and passion about the goal is key to keep the team motivated. (3) Take a Personal Deep Dive: Know and understand people who are part of the team. Take time to help team member know each other well. (4) Agree How You Want to Work Together: Put together team's rules of engagement. Assist team in sharing what team members expect from each other. (5) Get the Best Out of Conflict: Avoid personal conflicts and let everyone know the value of constructive conflicts. Develop clear rules for conflict resolution and identify positive conflicts. (6) Have Fun: Enjoy being part of the team. Find the right balance of emotions. Use humour and laughter. Have respect for each other and contribute positively to the environment. And finally pool all your strengths to get the work done successfully for which the team got together in the first place. Read on...

Business 2 Community: How to Be Part of a Team With People You Don't Like
Author: Paul Keijzer

Mohammad Anas Wahaj | 22 dec 2015

Design education promises to inculcate and enhance creativity within students and equip them with skills to build and develop products, services, spaces and environments in diverse industries. Given below is the select list of America's top design academics and educators from the disciplines of architecture, industrial design, interior design and landscape architecture, that was created with inputs from design professionals, academic department heads and students - Amale Andraos (Architecture, Planning & Preservation at Columbia University); Alan DeFrees (Architecture at University of Notre Dame); Dawn Finley (Architecture at Rice University); Steve French (Architecture at Georgia Tech); Geraldine Forbes Isais (Architecture & Planning at University of New Mexico); Charles Graham (Architecture at University of Oklahoma); Aki Ishida (Architecture & Design at Virginia Tech); Kent Kleinman (Architecture & Interior Design at Cornell University); Sharon Kuska (Architecture & Civil Engineering at University of Nebraska); Alison Kwok (Architecture at University of Oregon); Mohsen Mostafavi (Architecture & Design at Harvard University); Daniel Nadenicek (Planning & Landscape at University of Georgia); Guy Nordenson (Architecture & Structural Engineering at Princeton University); Juhani Pallasmaa (Architect & Lecturer from Helsinki. Visiting Professor at Washington University in St. Louis & University of Illinois at Urbana-Champaign); James Rose (Architecture & Design at University of Tennessee); Hashim Sarkis (Architecture & Planning at Massachusetts Institute of Technology); Jeff Shannon (Architecture at University of Arkansas); Robert Shibley (Architecture & Planning at SUNY Buffalo); Christine Theodoropoulos (Architecture & Environment Design at Cal Poly San Luis Obispo); James Timberlake (Architecture at University of Pennsylvania); Ada Tremonte (Architecture & Interior Design at Drexel University); Rod Underwood (Architecture &' Planning at Ball State University); Adam Wells (Architecture at University of Houston); Jim West (Architecture, Art, & Design at Mississippi State University); Keith Wiley (Architecture & Environmental Design at Cal Poly San Luis Obispo). Read on...

DesignIntelligence: 25 Most Admired Educators for 2016
Author: NA

Mohammad Anas Wahaj | 22 dec 2015

Design education promises to inculcate and enhance creativity within students and equip them with skills to build and develop products, services, spaces and environments in diverse industries. Given below is the select list of America's top design academics and educators from the disciplines of architecture, industrial design, interior design and landscape architecture, that was created with inputs from design professionals, academic department heads and students - Amale Andraos (Architecture, Planning & Preservation at Columbia University); Alan DeFrees (Architecture at University of Notre Dame); Dawn Finley (Architecture at Rice University); Steve French (Architecture at Georgia Tech); Geraldine Forbes Isais (Architecture & Planning at University of New Mexico); Charles Graham (Architecture at University of Oklahoma); Aki Ishida (Architecture & Design at Virginia Tech); Kent Kleinman (Architecture & Interior Design at Cornell University); Sharon Kuska (Architecture & Civil Engineering at University of Nebraska); Alison Kwok (Architecture at University of Oregon); Mohsen Mostafavi (Architecture & Design at Harvard University); Daniel Nadenicek (Planning & Landscape at University of Georgia); Guy Nordenson (Architecture & Structural Engineering at Princeton University); Juhani Pallasmaa (Architect & Lecturer from Helsinki. Visiting Professor at Washington University in St. Louis & University of Illinois at Urbana-Champaign); James Rose (Architecture & Design at University of Tennessee); Hashim Sarkis (Architecture & Planning at Massachusetts Institute of Technology); Jeff Shannon (Architecture at University of Arkansas); Robert Shibley (Architecture & Planning at SUNY Buffalo); Christine Theodoropoulos (Architecture & Environment Design at Cal Poly San Luis Obispo); James Timberlake (Architecture at University of Pennsylvania); Ada Tremonte (Architecture & Interior Design at Drexel University); Rod Underwood (Architecture &' Planning at Ball State University); Adam Wells (Architecture at University of Houston); Jim West (Architecture, Art, & Design at Mississippi State University); Keith Wiley (Architecture & Environmental Design at Cal Poly San Luis Obispo). Read on...

DesignIntelligence: 25 Most Admired Educators for 2016
Author: NA

Mohammad Anas Wahaj | 17 dec 2015

To keep pace with the happenings in the world of business and management, books written by entrepreneurs, business leaders, experienced professionals, learned academics, theorists, practitioners, subject-matter experts etc, provide valuable insights, diverse perspectives, latest practices and examples of what it takes to succeed. Here is a top ten list of leadership and management books of 2015 - (1) 'Work Rules!' by Laszlo Bock: Explores recruitment and various other aspects of HR and management. (2) 'Power Score' by Geoff Smart, Randy Street and Alan Foster: Provides mantras for business success. PxWxR - Priorities, Who (right people), Relationships. (3) 'Hiring For Keeps' by Janet Webb: Explains in detail the 'right fit' for hiring. (4) 'Triggers' by Marshall Goldsmith and Mark Reiter: Explain the relationship between beliefs and behavioral change and how to avoid the resistance to change by using triggers, the stimuli that reshape thoughts and actions. (5) 'Transitions at the Top' by Dan Ciampa and David Dotlich: Explores the role of stakeholders within the organization in the success and failure of the new executive's transition. (6) 'The 27 Challenges Managers Face' by Bruce Tulgan: Describes how organizational emergencies can be tackled successfully with minimal damage by applying a proactive, structured and rigorous approach to accountability on a frequent basis as part of the organizational processes. (7) 'The Wallet Allocation Rule' by Timothy Keiningham, Lerzan Aksoy and Luke Williams: Explains the approach where companies should accept that customers frequent their competitors and not focus merely on customer loyalty. Understanding these other relationships can help them gain a bigger share of their spending. (8) 'Leadership BS' by Jeffrey Pfeffer: Describes the shortcomings of the leadership industry and claims that it misleads on many fronts. (9) 'Your Strategy Needs a Strategy' by Martin Reeves, Knut Haanaes and Janmejaya Sinha: Explains that strategy systems should adapt to specific situations and offer five approaches depending on the organization's environment. (10) 'I Know How She Does It' by Laura Vanderkam: Studied lives of working women and suggests how to make the best use of one's time. Other notable mentions - 'The Automatic Customer' by John Warrillow: Describes how to create a subscription business in any industry; 'Shadow Work' by Craig Lambert: Explores commitment to sustainability by large, reputed organizations. Read on...

The Globe and Mail: Top 10 leadership and management books of 2015
Author: Harvey Schachter

Mohammad Anas Wahaj | 16 dec 2015

Public relations need to continuously evolve with the changing behavior of society, advancement in technologies, and new ways of communication and reaching out to public. The industry is undergoing shifts in business models, traditional firms are finding shrinking revenue streams and there is excessive competition along with the wave of consolidation. To navigate successfully in this environment, PR firms have to move ahead with the latest practices and technologies. John Hall, co-founder and CEO of Influence & Co., explores 7 digital PR trends that firms should keep into consideration in 2016 - (1) The traditional press release is no more: Utilize social media. Develop relationships with industry leaders and influencers. Attract journalists and other outlets through quality visuals in the messages. (2) Thought leadership will become a growing PR budget priority: To position as a leader in a particular space is not an easy task. Need to build original content around the brand. For thought leadership the content has to be valuable, educational and engaging. (3) Content amplification will become (even more) critical: First focus on the quality of content. Then amplification for the targeted audience will be easier. Distribution avenues will also expand. (4) Negative brand advocates will be prevented through content: Train the PR team to handle all types of situations and experiences. Learn from the book 'Hug Your Haters' by Jay Baer where he advocates a proactive approach to handle negative people. Moreover use content to educate and engage the team. Give them knowledge to effectively tackle clients and avoid negative brand advocacy. (5) Online reputation management will be necessary: Create and publish quality content to achieve better online reputation management and getting the message to the right audience. Credible online reputation will attract publishers and journalists to use your content. (6) True influence will win over number of followers: High quality smaller network wins over ineffective large following. Focus on developing a network and building influrnce among a targeted, valuable audience and social following. (7) Use of paid promotion and social ads will continue to rise: Content Marketing Institute's 2016 content benchmark report found that more than 50 percent of B2B marketing professionals use social ads and promoted posts to distribute content. The effectiveness ratings for each of these methods have increased since last year. Read on...

Forbes: 7 PR Trends You Need To Know In 2016
Author: John Hall

Mohammad Anas Wahaj | 15 dec 2015

Healthcare systems in US are taking initiatives to achieve sustainable designs in their buildings. They are targeting high levels of energy efficiency as part of their new facility design. They are trying to balance both sustainability and bottom line and seek to positively impact their communities. They consider sustainability design as a continuously evolving process so that they can adjust, tweak, and redesign, and achieve higher standards. Alan Eber of Gundersen Health System, one of the industry's green leaders, says 'Our goal was to achieve 115 kBtu per square foot per year. The average for hospitals in our region is about 250 kBtu so it was well below half of what the average hospital uses.' Mr. Eber adds, 'One of the biggest design lessons on the project was the potential to reduce energy use with the geothermal heat pump. The system takes excess heat in the hospital and puts it back into the system so burning fossil fuels isn't required to heat the hospital, resulting in a huge energy savings.' Another health organization, Ascension Health, adopted new design standards and achieved an Energy Star rating of 97 for its new facility, through a combination of technologies such as energy recovery air handling units and a variable air volume turndown in non-critical spaces to minimize fan, cooling, and reheat energy. According to Gerry Kaiser of Ascension Health, 'We use a lifecycle approach to justify what might be a slight upfront premium to put in the kind of systems and equipment that it does. Once the hospital is open, it's very difficult to get money spent on upgrading equipment, whether it's five or 20 years old. We try to design our hospitals to last and to perform knowing that no one wants to spend money on the unglamorous things in the future.' Palomar Medical Center (PMC), for which the work started in 2002 and got completed in 2012, utilized the latest concepts, best practices and technologies available at that time. Building Information Management (BIM), Integrated Project Delivery (IPD) and sustainable design were at the initial stages of their development. Thomas Chessum of CO Architects says, 'PMC took advantage of the technology of the time, such as passive shading systems, heat-load reduction, and daylighting, to reduce its energy consumption, since LED lighting was still cost-prohibitive and active building programs like chilled beam systems weren't yet mainstream.' PMC had two main directives in their design process - (1) Create an environment that promotes health and healing. (2) Reduce the impact on the natural environment in construction and operations. Healthcare systems around the world have to effectively merge sustainability into their design processes and collaboratively work with the architects, engineers, designers, and their stakeholders like health staff and patients, and community at large, to provide better health solutions with reduced ecological footprint. Read on...

Healthcare Design: Hitting The Mark In Sustainable Design
Author: Anne DiNardo

Mohammad Anas Wahaj | 13 dec 2015

It has been observed in many cases that science fiction writers have talked about products that became reality later on. For example earbud headphones were first mentioned by Ray Bradbury in his classic novel 'Fahrenheit 451'. Emphasis on technological development and advancement is also part of economic agendas of many nations. Japan is one country that gives siginificant importance to merging technology with social and economic development. Japanese Prime Minister Shinzo Abe and his economic roadmap, often termed as 'Abenomics', puts technologies like Internet of Things (IoT), big data, robotics and artificial intelligence (AI) at the core of his revitilization strategy. Japan leads the world with its strength in robotics by bringing out the first personal robot 'Pepper'. But the robot lacks the expected intelligence as it couldn't pass the Turing Test which is a benchmark in AI to determine how close the machine thinks like humans. Although Japan's strength in industrial robotics is visible but it lags the advancements in IoT, big data and AI. According to Prof. Mitsuru Ishizuka of Waseda University and University of Tokyo, 'Japan is considerably behind the United States in 'deep learning', a central technology in AI, although the country is working hard to catch up...These companies (Google, Facebook, IBM etc) can invest big money in AI and add the resulting new values to their services. In Japan, there are much smaller companies with specific AI technologies.' IBM developed Watson, an AI computer, and over the years it has evolved into multiple applications. The computer's core framework reflects human decision-making (observe, interpret, evaluate, decide) but its data crunching abilities are incomparable. William Saito, Japanese entrepreneur and professional cook, utilized Watson to prepare some unique recipes. Citing Watson's strengths in IoT, big data and AI, Mr. Saito comments, 'Combine Watson with a refrigerator, for instance. You go to your refrigerator and it gives you a recipe based on the food in the fridge prioritized by expiration date.' Japan's focus on creating cyborgs (humans with mechanical parts) is also understandable considering its ageing population and growing need for assisted living. Toyota is collaborating with Stanford and MIT on technologies with emphasis on creating automobiles that assist the driver for safer travel, contrary to the approaches of Google and Tesla Motors that are working on driverless cars. Mr. Saito believes that Japan has to come out of its 'Galápagos Syndrome' and strike a balance between logic and creative thinking and move from electro-mechanical robotics to thinking and self-learning machines. Prof. Masakazu Hirokawa, AI researcher at University of Tsukuba, expresses similar views on Japanese model that focuses more on technology that addresses social issues and is less about creating global solutions. He comments, 'We have the hardware to be able to do it, but the important thing is developing the software...I'm trying to create algorithms that help robots learn and predictively determine what and how humans want them to act through experience-based inferences.' Read on...

JapanToday: Artificial Intelligence - Can Japan lead the way?
Author: Richard Jolley

Mohammad Anas Wahaj | 12 dec 2015

Experts suggest that computers have to think more like humans to make artificial intelligence and smart machines more successful. Scientists are now able to create an algorithm that captures the unique human ability to grasp new concepts from a single example in a study involving learning unfamiliar handwritten alphabet characters. Cognitive and data scientist Brenden Lake of New York University says, 'We aimed to reverse-engineer how people learn about these simple visual concepts.' According to Prof. Joshua Tenenbaum of Massachusetts Institute of Technology, 'Standard algorithms in machine-learning require tens, hundreds or even thousands of training examples to yield similar results.' Prof. Ruslan Salakhutdinov of University of Toronto says, 'This new work would help guide progress in artificial intelligence by leading to next-generation intelligent machines that hopefully will come close to displaying human-like intelligence.' Prof. Lake suggests that the approach used in the study might also be applicable to machine learning for many other tasks like speech and object recognition. Read on...

The Japan Times: Scientists coax computers to think more like people
Author: NA

Mohammad Anas Wahaj | 10 dec 2015

According to the recent Morgan Stanley Research report, 'Can Demographics Reverse Three Multi-Decade Trends?', by Prof. Charles Goodhart of London School of Economics, Manoj Pradhan of Morgan Stanley, and Pratyancha Pardeshi of Morgan Stanley, the age of the abundant labor available to the global economy for the last few decades is coming to an end, spelling the end of the deflationary super-cycle and the era of zero interest rates. The demographic 'sweet-spot' was the result of plummeting birth rates and longer life spans from 1970 onwards. Moreover the collapse of the Soviet Union and China's entry into the global trading system made the conditions even sweeter. The working age cohort was 685 million in the developed world in 1990. The work pool of globalized market was more then doubled by China and eastern Europe together adding 820 million. Prof. Goodhart says, 'It was the biggest 'positive labour shock' the world has ever seen. It is what led to 25 years of wage stagnation.' But now the shift is expected to happen leading to scarcity of labor and rise in wages. The balance of power will shift towards workers and there would be a reversal in the rise of inequality that has been happening within economies. 'We are at a inflection point,' says Prof. Goodhart. The report explains that healthcare and ageing costs will drive fiscal expansion, while scarce labour will set off a bidding war for workers, all spiced by a state of latent social warfare between the generations. Prof. Goodhart comments, 'We are going back to an inflationary world.' In a recent speech, Andrew Haldane of The Bank of England, cautions that we may be stuck in a zero-interest trap for as far as the eye can see, with little left to fight the next downturn. Mr. Haldane said, 'Central banks may find themselves bumping up against the 'Zero Lower Bound' (ZLB) constraint on a recurrent basis.' The report made few assumptions. It discounts the role of automation and robots in offsetting the labor shortages. It also doubts the effects of demographic dividend of India and Africa, with increasing working age population, by citing lack of infrastructural support to repeat the 'China Phenomenon'. The report also debunks the claims made by French economist Thomas Piketty in his book 'Capital in the 21st Century', that the return on capital outpaces the growth of the economy over time, leading ineluctably to greater concentrations of wealth in an unfettered market system i.e. the rich will further gain from investments while the condition of the poor will continue to worsen. Read on...

The Telegraph: The world economy as we know it is about to be turned on its head
Author: Ambrose Evans-Pritchard

Mohammad Anas Wahaj | 09 dec 2015

U.S. spends a total of US$ 2.8 trillion on healthcare and surprisingly about half of it is spent on just 5% of the general population. To expand healthcare reach the general solution is to spend more money. But Prof. David S. Buck of Baylor College of Medicine and director of the Primary Care Innovation Center (PCIC) in Houston (Texas, US), explains that spending more money, specifically in Harris County, has yielded poor outcomes, no coordination between healthcare providers and no safety net system for those most in need. According to him the healthcare system is non-existent in the region and it is merely a grouping of medical silos. The nonprofit PCIC is working towards creating a true healthcare system to reach the most vulnerable and most medically expensive residents, and provide affordable and better healthcare overall by reducing hospital costs. PCIC is first identifying 'super-utilizers', a small group of patients that are extremely sick and costly. These patients utilize most of the healthcare services and are generally treated in emergency rooms. Health staff after identifying these 'super-utilizers' will work with them individually and develop a treatment and care plan for better management of their health issues. This will finally reduce their hospital emergency visits and lower healthcare costs. Delay in treating small problems leads them to become emergencies and bring inefficiencies in the health system along with increased difficulties to patients. Prof. Buck suggests an integrated database of these patients for timely and effective treatment and care. According to him, 'Developing a safety net takes time, commitment and shared data...If hospitals share data, it won't just improve the institution's bottom line; it'll improve care for the community...We also need school systems to share data, so that we can learn how health and social factors are linked, and improve the health of students and their families.' Read on...

Houston Chronicle: Medical data-sharing could curb cost of 'super-utilizers'
Author: David S. Buck

Mohammad Anas Wahaj | 09 dec 2015

While peer recommendations and other customer's views have an important influence on purchasing decisions, but an experiment by Cranfield University's Prof. Hugh N. Wilson, Prof. Emma K. Macdonald and doctoral student Shane Baxendale, identified another influential touchpoint that is mostly ignored by marketers: observing what other customers actually do. They analyzed brand touchpoints of 14000 people from N. America and Europe over a week. The data was collected as text message by using research agency MESH Experiences's real-time experience tracking approach. The people were asked to report their experiences of a brand in one of four categories: mobile handsets, soft drinks, technology products, and electrical goods. The results collected from 69000 text messages found that observing other customers in influencing purchase decisions is as important as word-of-mouth recommendations for mobile handsets and soft drinks, and even more important in case of technology products and electrical goods. The experiment overall found that peer observation was equal in importance to the costly brand advertising. Similar thinking that Nobel laureate Daniel Kahneman, psychologist and economist, termed as 'System 1 Thinking' also applies in consumer behavior: with many decisions to take, it saves effort to assume that if others are using a product, it's probably good. For marketers, the researchers have the following suggestions - (1) It's important to think about distinctive branding for the product in use not just for the purchase moment. (2) If decision-making is made by the group rather than the individual, marketers can try to win the group. (3) Expose normally invisible customer behaviors to their peers. (4) Build in peer observation to product launches. Read on...

Harvard Business Review: What Really Makes Customers Buy a Product
Authors: Hugh N. Wilson, Emma K. Macdonald, Shane Baxendale

Mohammad Anas Wahaj | 03 dec 2015

According to Wikipedia, 'Employee Experience' is defined as 'What an employee received during their interaction with careers' elements (e.g. firms, supervisors, coworkers, customer, environment, etc.) that affect their cognition and affection and leads to their particular behaviors.' Professor Kaveh Abhari of University of Hawaii at Manoa conceptualized 'Employee Experience Management' (EEM) as 'An approach to deliver excellent experience to employees, which leads to the positive customer experience by emphasizing on their experiential needs.' Successful and future-focused organizations are both customer- and employee-centric, and they shift away from thinking of work as just a utility and emphasise on creating 'beautiful experiences', a term used by Pat Wadors (Chief Human Resource Officer of Linkedin). Jacob Morgan, entrepreneur and author of 'The Future of Work', defines three employee experience environments that all organizations must focus on - physical, cultural and technological. Here he explains the nature of physical environment and its impact on employee experience. Physical environment includes - Demographics; Workplace Perks; Workplace Layout; Workplace Creative. There is a strong correlation between employee well-being and employee productivity and performance, and physical workspace is one of the largest factor for well-being. Mr. Morgan's suggestions regarding the physical aspects of work environment include - (1) Focus on multiple ways of working: According to Gensler employees need spaces to focus, collaborate, learn, and socialize. Organizations need to shift away from having a single floor plan to integrating and incorporating multiple floor plans. (2) Make the space reflect the culture: Organizations should make efforts to build an environment that reflect their values and culture. (3) Look at how employees work: Engage with employees and ask what they value and care about at work and make investments in those areas. (4) Treat physical space like software: Just the way software is continuously iterated, upgraded and evolves, organizations should use the same process to bring necessary transformations in the work space. Read on...

Forbes: How The Physical Workspace Impacts The Employee Experience
Author: Jacob Morgan